DELIVERY
Free Delivery
All orders sent within the United Arab Emirates come with free next working day delivery.
All orders placed before 2.30pm Monday-Saturday are dispatched the same day. Orders placed after 2.30pm on Saturdays will be dispatched the following Monday.
Once your order has been dispatched, you will receive a dispatch confirmation email which will include a link to track your order. Follow the link to action the following changes to your delivery:
- Change your delivery day
- Leave your item in a safe place
- Deliver your item to your neighbour
Delivery Delays
We always endeavour to deliver your order on time however, there may be factors outside our control such as adverse weather, or severe road network issues which may delay your order. We appreciate your understanding in these instances.
Lost Packages
If you have not received your order, please contact our Customer Care Team who will work to resolve the issue as quickly as possible.
We insure each purchase during the time it is in transit until it is delivered to the specified delivery address. Once courier tracking confirmation is received of an order being delivered and signed for at the delivery address our liability ceases.
Damages to your order
We do make every effort to ensure your order is delivered in good condition however, occasionally some products can get damaged during delivery so we please ask you to inspect your order upon receipt. If you are not satisfied with the condition of your order, please contact our Customer Care team with photos. If you have not contacted us within 7 days of receiving damaged items, we will deem your order as accepted.
RETURNS
Returns Eligibility
To return your item, please contact our Customer Care Team within 14 days of receiving your order. You will then have an additional 14 days to return your order back to us.
Please be aware, we do not cover the cost of the returns.
Returns must be sent to us in an unopened and unused condition. We reserve the right to refuse any return if the product has been used and/ or there are any signs of wear or if parts are missing.
You do not have a right to change your mind in respect of products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
Steps to Return your Item
In order to initiate your return, please notify our Customer Care Team here, within 14 days of receiving your order. Please be aware, we do not cover the cost of the returns.
Product not working as expected?
Our Customer Care team are incredibly knowledgeable and able to resolve most product-related issues quickly and efficiently. For the quickest support, please contact our product experts using the submission form on our Contact page.
If we are unable to fix your issue for you, we will replace the product at no charge for either a brand-new or refurbished unit of the same condition as per our 12-month manufacturer’s warranty. You can find out more about the Pro Breeze Limited Warranty here.
Please be aware, we aren't able to accept any returns that have been used and which are not faulty.
REFUNDS
When will I receive my refund?
Following a successful inspection of your return we will process a refund via your original payment method.
Please allow 5 working days for the refund to appear in your account from the date we process it.
I haven’t received my refund
If you haven’t received a refund within the time periods stipulated above, please check your statement again, these incoming payments can be overlooked.
If you cannot see the transaction, please contact your card issuer company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
Possible deductions from refunds
If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products if this has been caused by your handling them in a way which would not be permitted in a shop.
If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
CANCELLATIONS
When an order has been placed, we aren’t able to cancel it or make any changes. We can request that it is ‘returned to sender’ however, as we ship orders after 20 minutes this is not guaranteed.
You can return it to us within 14 days for a full refund. Please be aware, we don’t cover the cost of returns for cancellations.