Our 1-Year Limited Warranty
Pro Breeze One (1) Year Limited Warranty
All Pro Breeze products purchased from an official distributor come with a one (1) year Limited Warranty valid from the date of purchase. This Limited Warranty is provided by Pro Breeze and does not affect your legal Statutory Rights as consumers under the applicable national consumer laws relating to the sale of goods.
The Pro Breeze Limited Warranty applies to all Pro Breeze products sold by probreeze.com.
What does this Limited Warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the Limited Warranty period.
How long does the Limited Warranty last?
When purchasing a product from Pro Breeze, you will receive a one (1) year Limited Warranty from the date of purchase.
During the Limited Warranty period, Pro Breeze will repair or replace, at no charge, products or parts of a product that proves to be defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
Pro Breeze will either repair the product at no extra charge or replace the item with a new unit or refurbished unit of the same condition. Pro Breeze will also cover the cost of any necessary postage.
A replacement product or part assumes the remaining warranty of the original product or 90 days from the date of replacement or repair, whichever is longer.
What does this Limited Warranty not cover?
This Limited Warranty does not cover any problem that is caused by general wear-and-tear, improper use of the product, or malfunctions and damage not resulting from defects in material or workmanship.
We do not advise you open or tamper with your products at any time as this will void the warranty you have with us, but that you contact our Customer Care team, who will guide you through the warranty process.
This Limited Warranty does not apply to any non-Pro Breeze branded products.
Second-Hand Purchases
If your product has been purchased second-hand, it is no longer covered by our Warranty. Please note that any existing warranty is not transferred to the item when purchased second-hand, instead the existing warranty is void.
Please note that products purchased second-hand are not valid for protection through any of our warranty policies.
Gift Purchases
If you are purchasing a gift and wish to register a warranty for the product, please do not register the warranty in your own name. Please ensure that the warranty is registered in the name of the person who the gift is being bought for. This will ensure that, should there be a problem with the materials or workmanship of the product, they will be able to contact our Customer Care team and resolve the issue quickly.
How to make a claim?
Please email our Customer Care team using the submission form on our Contact page. Our Customer Care team will ask you several questions to determine whether your item is faulty and guide you through the Limited Warranty claims process.